Jump to Main ContentJump to Primary Navigation

FAQs


  1. General

    1. What is deliver my newspaper?

      Deliver My Newspaper lets you have your favourite daily newspaper delivered to your doorstep. We’re giving you FREE delivery of your favourite newspaper for 6 weeks - so you only need to pay your newsagent for the price of the paper.

      To get your favourite newspaper delivered to your door, you first need search to see if there’s a newsagent that will deliver to your address, then register with DeliverMyNewspaper.co.uk so we can send you your free delivery vouchers.

      Once you have your vouchers - you’ll need to take them to that newsagent, pay them for your newspapers and arrange your paper delivery.

    2. How much does it cost?

      We’re only paying for the delivery part, not the newspapers themselves. So for the first 6 weeks of this offer you will only need to pay for the cover price of your favourite newspaper. These costs do vary, so please check with your retailer.

      After the first 6 weeks of getting your paper delivered for free, you will need to pay for delivery - these delivery charges vary depending on your newsagent, so please ask them for details of how much this costs.

    3. How do I pay?

      You will pay your retailer for your newspapers directly - no money is paid to Deliver My Newspaper. After you’ve given the retailer your delivery vouchers, and set up your delivery, they will contact you to arrange payment of your paper bill.

    4. Do I have to get a newspaper delivered every day?

      No. We have 2 different offers to suit how often you like to read your favourite newspaper. You can choose to have the paper delivered…

      • Every day of the week
      • At the weekends only

      Just choose the best option for you.

    5. How do I get my newspaper delivered?

      Your newspaper can be delivered by any one of the retailers that have agreed to deliver to your postcode - just search your postcode at DeliverMyNewspaper.co.uk to find one near you.

    6. Who is my delivery agreement with?

      Your delivery agreement is between you and your newsagent. Deliver My Newspaper is not a party to this agreement and is not responsible for any failure of your newsagent to deliver your papers or for any other loss caused by the newsagent in connection with Deliver My Newspaper.

    7. How much notice do I need to give my retailer if I want to cancel my deliveries?

      Most retailers need up to 7 days notice if you want to cancel your newspaper delivery, but please check with them first.

    8. How do I cancel my newspaper home delivery?

      You can cancel your newspaper delivery and payments at any time. You need to arrange and confirm this delivery stop with your newsagent directly, as the delivery agreement is with them. If you cancel, please note that you can’t use your vouchers again at a later date.

    9. Am I tied into a contract?

      No you’re not - you can cancel your newspaper delivery and payments at any time. You need to arrange and confirm this delivery stop with your newsagent directly, as the delivery agreement is with them. If you cancel, please note that you can’t use your vouchers again at a later date.

    10. I want to reduce or increase the number of times I get my newspaper delivered – what should I do?

      If you want to change your delivery days, please talk to your retailer. Unfortunately the vouchers we send you are only valid for that number of deliveries, and we can’t issue you new vouchers at a later date.

    11. I’m being told that I need to contact the paper seller instead of going into the newsagent shop. What does this mean?

      Just like a milkman, some newspaper deliveries aren’t made from a shop, but a roundsman who goes from house to house making paper deliveries from a van.

      To arrange the delivery of your newspaper with a roundsman, please contact them directly using the phone number provided. They will then arrange to meet you so you can give them your delivery vouchers and pay for your newspapers.

    12. I’m having problems or still have questions, how can I contact you?

      If you’re having issues, please call the publisher who you would like to send you your vouchers.

      • For The Sun please call - 0333 220 1906 or 01206 226 449
      • For The Times please call - 0333 220 1906 or 01206 226 449
      • For the Daily Mail please call - 0800 980 6907
      • For the Daily Telegraph please call - 0800 332020
      • For the Guardian please call - 0203 353 4001
      • For the i please call - 0800 0820628
  2. Delivery vouchers

    1. When will I receive my delivery vouchers?

      We will post your delivery vouchers to the address you’ve supplied within a working day or two of registering.

    2. What happens if my vouchers haven’t arrived?

      If you haven’t received your vouchers please contact the publisher who you selected to receive vouchers from.

      • For The Sun please call - 0333 220 1906 or 01206 226 449
      • For The Times please call - 0333 220 1906 or 01206 226 449
      • For the Daily Mail please call - 0800 980 6907
      • For the Daily Telegraph please call - 0800 332020
      • For the Guardian please call - 0203 353 4001
      • For the i please call - 0800 0820628
    3. I entered the wrong address to deliver my vouchers to – what should I do?

      Please contact the publisher who you selected to receive vouchers from, and a member of the customer care teams will take care of you.

      • For The Sun please call - 0333 220 1906 or 01206 226 449
      • For The Times please call - 0333 220 1906 or 01206 226 449
      • For the Daily Mail please call - 0800 980 6907
      • For the Daily Telegraph please call - 0800 332020
      • For the Guardian please call - 0203 353 4001
      • For the i please call - 0800 0820628
    4. I’ve lost my vouchers – what should I do?

      Please contact the publisher who you selected to receive vouchers from, and a member of the customer care teams will take care of you.

      • For The Sun please call - 0333 220 1906 or 01206 226 449
      • For The Times please call - 0333 220 1906 or 01206 226 449
      • For the Daily Mail please call - 0800 980 6907
      • For the Daily Telegraph please call - 0800 332020
      • For the Guardian please call - 0203 353 4001
      • For the i please call - 0800 0820628
    5. Is there any way I can print my vouchers off online?

      No, retailers will only accept original vouchers, as they do have a cash value. Photocopies will not be accepted.

  3. Newsagents and paper delivery

    1. I can’t find a newsagent that delivers to my area?

      The Deliver My Newspaper service currently covers over 90% of the UK population. We’re always adding more retailers to our programme so please come back and search again later if you can’t find one at the moment. If you would like to call the publisher to ask any questions please use the numbers below:

      • For The Sun please call - 0333 220 1906 or 01206 226 449
      • For The Times please call - 0333 220 1906 or 01206 226 449
      • For the Daily Mail please call - 0800 980 6907
      • For the Daily Telegraph please call - 0800 332020
      • For the Guardian please call - 0203 353 4001
      • For the i please call - 0800 0820628
    2. My paper is late or it hasn’t arrived – what should I do?

      Please contact your newsagent directly, the delivery agreement is with them. They should be able to advise why.

    3. What should I do if my newsagent has lost my vouchers?

      Please ask your newsagent to contact the publisher who supplied you with the vouchers, they will be able to advise.

      • For The Sun please call - 0333 220 1906 or 01206 226 449
      • For The Times please call - 0333 220 1906 or 01206 226 449
      • For the Daily Mail please call - 0800 980 6907
      • For the Daily Telegraph please call - 0800 332020
      • For the Guardian please call - 0203 353 4001
      • For the i please call - 0800 0820628
    4. What should I do if my newsagent won’t accept my vouchers?

      Please contact the publisher who supplied you with the vouchers, they will be able to advise.

      • For The Sun please call - 0333 220 1906 or 01206 226 449
      • For The Times please call - 0333 220 1906 or 01206 226 449
      • For the Daily Mail please call - 0800 980 6907
      • For the Daily Telegraph please call - 0800 332020
      • For the Guardian please call - 0203 353 4001
      • For the i please call - 0800 0820628
    5. Can I put my paper delivery on hold if I go on holiday?

      Yes. You need to arrange and confirm this delivery stop with your newsagent directly, as the delivery agreement is with them.